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 We aim to be proactive, responding before problems develop.
Wouldn't it be refreshing if your i.t. support company telephoned you to tell you there is a problem and that they are working on it already? With our proactive monitoring systems we can. Our supoort technicians are alerted immediately a failure is detected on one of your systems and once alerted we can start working on the resolution straight away. All tasks are recorded on our Internet based Helpdesk system and like all support calls you can monitor progress at anytime by logging onto our customer extranet. |
